Provider Alert
IMPORTANT INFORMATION REGARDING HURRICANE DORIAN
On August 28 2019, Governor Ron DeSantis declared a state of emergency in preparation for Hurricane Dorian. As such, Lighthouse Health Plan would like to offer important information to our providers.
Provider Assistance
Providers needing assistance should call Lighthouse Health Plan’s toll-free number at (844) 243-5176 to reach a Customer Service representative.
For Behavioral Health related issues, please contact Access Behavioral Health at 1-800-342-3222.
For non-emergency transportation needs, please contact One Call Transportation at 1-877-358-3529.
Claims Payment and Authorizations
Providers are reminded to continue to provide critical and medically necessary services to all Lighthouse Health Plan members. In those instances where a provider and/or enrollee could not comply with pre-authorization policy requirements because of storm-related impact, Lighthouse Health Plan will not deny medically necessary services solely on the basis of not obtaining a prior authorization for participating or non-participating providers.
Submitting Claims
In the event the provider office loses immediate or extended internet connectivity following the storm and is not able to submit claims electronically, provider can submit paper claims directly to Lighthouse Health Plan to the address below:
Lighthouse Health Plan
PO BOX 211156
Eagan, MN 55121
Providers without a Florida Medicaid identification number who rendered services before, during, or after the storm:
All medically necessary services provided under a state of emergency are covered regardless of provider network participation status and/or service.
Lighthouse Health Plan requires that non-participating providers follow appropriate credentialing procedures. If a provider is not registered with Florida Medicaid, the provider must cooperate with Lighthouse Health Plan to complete the Agency’s provisional (temporary) enrollment application and obtain a Medicaid Identification Number. The process for provisional provider enrollment is located at http://www.mymedicaid-florida.com.
Interested in Joining Our Provider Network?
Please contact us at:
Phone: 1-844-243-5181
Fax: 1-888-768-7026
E-Mail: providerrelations@lighthousehealthplan.com
Important Phone Numbers
Transportation
OneCall (Non-Emergent)
Toll Free Phone: 1-877-358-3529
Website: www.onecallhealth.com/members
Fax: 1-844-418-0531
Vision
ICARE Health Solutions
Toll Free Phone: 1-855-373-7627
Fax: 1-305-675-8195
Website: www.myicarehealth.com
Email: info@myicarehealth.com
Behavioral Health
Access Behavioral Health
Toll Free Phone: 1-800-342-3222 (24/7)
Website: www.abhfl.org
Fax: 1-850-469-3661
Nurse Advice Line
Health Dialiog
Phone: (844) 865-7921 (24/7)
referral@healthdialog.com
Over-the-counter-supplies
OTCHS (CVS)
Phone: (833) 331-1571
www.lighthouse.otchs.com
Laboratory
Quest Diagnostics
Phone: (866) 697-8378
www.questdiagnostics.com
DME/Home Health/Infusion Pharmacy
Coastal Care Services, Inc.
Phone: (855) 481-0505 (24/7)
(855) 481-0606
www.ccsi.care/providers
Provider Portal: http://web.ccsi.care