The safety of our members and the community is our top priority as we face COVID-19 together. Lighthouse Health Plan is following guidelines from the Centers for Disease Control (CDC), Department of Health and the Agency for Healthcare Administration. We are closely monitoring updates from these organizations. We have included information on our website to help explain COVID-19 and ways you can protect yourself and your family. Community resources by county are also provided to assist you with needs you may be facing. We will get through these challenges together.    ~Christie Spencer, CEO

Click here to learn about symptoms, prevention, testing and county-by-county resources.

The Florida Department of Health’s COVID-19 Call Center is available 24 hours a day, 7 days a week at 1-866-779-6121 or email

Getting Care During COVID-19

Medicaid Eligibility

No Medicaid recipient will lose Medicaid eligibility during the state of emergency. The Agency for Healthcare Administration (AHCA) has mailed letters to members who would have lost eligibility, informing them that their benefits are still active. If you did not receive your letter, please find a copy of the letter here.

Medicaid Applications

Beginning with applications received in February 2020, the Agency is extending the timeframe for individuals to submit any necessary paperwork to 120 days from the date the application was received. For more information, read the AHCA alert here.


During the COVID-19 period, Lighthouse members may:

  • Get early refills of maintenance medications (excludes controlled substances).
  • Use mail order for maintenance medications without limits.
  • Request a 90-day supply of medications when the pharmacy has that amount.
  • Request a 90-day supply of medications by mail order.
COVID-19 Call Center

Available 24 hours a day, 7 days a week

Behavioral Health Crisis Line

Available 24 hours a day, 7 days a week for Lighthouse members

Quick Links

How to Join

COVID-19 Info

Find A Doctor

Member Portal Login

Telehealth Services

24/7 Nurse Advice Line

Member Handbook

Using Your Benefits

Health Education

Member Rights and Responsibilities

Getting Care

Advance Directives


Disaster Support

Where to go for care

There are times when a health need comes up and help is needed to decide where to go and who to call. The guide below can help decide what type of care to choose for the health condition.
Click here

Update Your Contact Info

Not Receiving Mail from the State of Florida?

Make sure your address and phone number are up to date with the Department of Children and Families (DCF). You can report changes to your contact information through your My ACCESS Florida account or contact DCF.